Frequently Asked Questions

Shopping at BRANDSJustPret is extremely easy and has been done so on purpose to cater to all ages:

– You can either use the Designer link if you are looking for a specific designer OR you can select by the number of pieces of an outfit. You can also select Jewellery and Shoes from the top drop-down menus.
– Once you have found an item of your choice, choose your size and/or color if applicable and click on the ‘ADD TO SHOPPING BAG’ button on the product page.
– Review the items in your shopping bag by clicking the ‘SHOPPING BAG’ link at the top of the page.
– Click on ‘PROCEED TO ORDER’ to complete your purchase.

We accept payments from all major credit cards using the secure payment portal of PayPal. This portal accepts all major cards whereby payments are protected by the card supplier, and if you like, for added security. First-time orders must also be sent to the cardholder’s billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don’t experience any delays to your order, please make sure all your details are entered correctly. If you would prefer to place an order by email, you can email the customer care team on 24 hours a day, seven days a week.

Before your purchases have been prepared for dispatch, we can cancel an item, change the size or edit your billing and shipping details. If you need to make any amendments, you can email the customer care team on 24 hours a day, seven days a week.

No problem – Minor alterations and addition of sleeves (to dresses without sleeves) can be done at a minimal cost provided the design of the outfit is such that sleeves addition is possible. You may also order a stole and trouser separately for your dress. Once your order has been placed, just email us your alteration/add-on requirements along with your Order No to our Customer Service team at 24 hours a day, seven days a week and they will process your request accordingly. This service is not available for Cash on Delivery customers.

If you have forgotten your password, ‘FORGOT PASSWORD’ instructions on the SIGN IN page

All products are sold by the international sizing scheme used by the designer. But as sizes can vary greatly by designer, we have provided the actual dimensions of each product for you to compare with your own body measurements. In addition, our customer care team can answer all your questions on sizing and fit – simply email 24 hours a day, seven days a week  for advice.

Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorize packages to be delivered without a signature.

Unfortunately, it is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.

Yes, you can as long as you pay for the shipping charges and pay in advance.

Different locations have different delivery costs. The delivery cost is calculated instantly during the checkout process.

Please allow at least one working day for us to deal with your query. You should also check the settings of your e-mail client or webmail account to make sure that our reply has not been blocked by your spam filter. To avoid this, you can add to your list of friends.

Your delivery should take no longer than 14 working days after the day you place your order. You can contact customer services by telephone, live chat or email.

We need your e-mail address in order to send you important information about your order, including order confirmations and tracking details. If you do not provide an e-mail address, you will not be able to order.

We are proud to offer shipping services worldwide. We are also careful to dispatch orders with a tracked DHL and SKYNET services. We can provide all customers with tracking details of their orders if specifically requested.

Delivery time is between 4 – 12 days, depending on where the delivery address is. However, bridals and custom orders can take longer, depending on your customizations. Please feel free to contact us to check on the status of custom orders. Please note, during sale periods your purchase may take longer to arrive. During free shipping promotions, the delivery cost will be removed on the final payment page. offers seasonal offers multiple times a year. Register for email updates to be notified when our sale or offers starts, and when we offer further reductions.

No. You can order items without creating an account. You just need to click the ‘CHECKOUT AS GUEST’ button during checkout.

As an authorized distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic

We accept Western Union, PayPal, 2Checkout, Visa, MasterCard, American Express, and Maestro credit and debit cards.
We also have Cash on Delivery service for customers inside Pakistan. Please note that we do not accept any other methods of payment apart from those listed above.

We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

After you place your order, you will be sent an email confirming that it has been received. Your card will only be debited at time of ordering. In the rare instance that any of the items you have ordered are not available, we will contact you by email.

Once your order has been placed, it is not possible to cancel it.

While placing an order, an estimated delivery date is shown to you for your reference purposes in the email we send to you after we have received your online order.

We stock the majority of the BRANDS Just Pret range online, we also have some online exclusive ranges that won’t be found in stores.

Sometimes there may be problems delivering to the address which you have given us. If this happens, we will contact you to discuss this

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